Refund Policy of Kloageton AB
Effective Date: 21/08/2025
A legal disclaimer
The information provided in this Refund Policy is intended to outline the rights and obligations of customers and Kloageton AB regarding refunds. This policy does not override or limit your statutory rights under applicable Swedish consumer protection laws and the European Union Consumer Rights Directive.
Kloageton AB reserves the right to modify or update this Refund Policy at any time, with changes posted on [www.kloageton-ab.com].
Refund Policy - the basics
We want you to be satisfied with your purchase. If you are not fully satisfied, you may be entitled to a refund, replacement, or credit, subject to the conditions described in this policy.
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Eligibility: Refunds are generally available for unused, undamaged products or services canceled within the specified period.
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Time Frame: Refund requests must be made within 14 days of purchase (or delivery, in the case of physical goods), unless otherwise stated.
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Method of Refund: Approved refunds will be issued to the original method of payment within 7–14 business days.
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Exceptions: Some products and services may not be refundable due to their nature (e.g., personalized items, digital downloads after access, services already rendered).
What to include in the Refund Policy
1 Eligibility for Refunds
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Products must be returned unused, in original packaging, and with proof of purchase.
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Services may only be refunded if cancellation occurs before delivery or completion.
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Digital products (e.g., downloads or licenses) are non-refundable once accessed, unless defective.
2 Refund Process
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Submit your refund request by contacting us at info@kloageton-ab.com.
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Provide order details (order number, date of purchase, and reason for refund).
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If approved, return instructions will be sent for physical items.
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Refunds are processed within 7–14 business days after we receive and verify the returned product or cancellation request.
3 Exchanges & Replacements
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If you receive a defective or damaged product, we will offer a replacement or full refund at no additional cost.
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Exchanges are subject to stock availability.
4 Non-Refundable Items
The following items/services are not eligible for refund unless required by law:
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Customized or personalized products.
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Perishable goods.
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Digital content once downloaded or accessed.
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Services that have already been provided.
5 Cancellations
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Orders may be canceled before shipment for a full refund.
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If the order has already shipped, standard return procedures apply.
6 Governing Law
This Refund Policy is governed by Swedish law. Consumers in the EU retain all rights under the EU Consumer Rights Directive.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Kloageton AB
Bangårdsgatan 13, 753 20 Uppsala, Sweden
🌐 Website: [www.kloageton-ab.com]
📧 Email: info@kloageton-ab.com
📞 Phone: +46 73 614 83 98